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Frequently Asked Questions

Find answers to the most common questions we receive

How To Use RawFilm’s Platform

General Questions

How often do you add new footage?

We add new footage collections every week.

What is “Download All Previews”?

This is an option to download all the preview files that belong to one footage collection at once. For example: You’re creating a music video and you’d love to use the footage from one of our collections, but you don’t know which clips would fit your final edit. With All Previews Download, you’ll get all the preview files on your hard drive in seconds, so you can quickly add them to your project. After you’re done with editing, you can revisit RawFilm and license only the clips you used.

Where can I download a preview clip?

There is a link located under the video player on every single clip page. You’ll be able to download a preview after you create an account and log in to RawFilm.

What file formats and resolutions are available?

All our clips are available in 4K+ resolution and ready to download in three formats for every clip you license on our platform:
- RAW file, being available as R3D or CinemaDNG
- ProRes 422 LT
- H.264

I paid and licensed the clip, where do I download it?

It’s easy! Go to your account profile (top-right corner), and then click My Licenses on the left of the screen. You’ll see a list of all licensed content so far. You’ll have the option to download each licensed clip in few different formats (RAW, ProRes, H.264) and download the License PDF for it.

Do you produce custom footage?

Sure! Perhaps you like our style but you’re looking for something specific? Great! Let us know what you need and we’ll get back to you with a few reasonable propositions of production content. You can use our chat or send us an email at contact (at) raw.film.

Can I create footage for RawFilm?

If you feel that your filming style will fit our cinematic approach, then yes! Shoot us an email at hi (at) raw.film with your portfolio. We’d love to hear from you.

What You Can and Cannot Do

Legal Questions

Are all the clips Royalty Free?

Yes! Isn’t that awesome? All of our clips are Royalty Free. It means that you don’t have to pay any ongoing and additional fees. To learn more about our license, please read our license information.

Do you offer refunds?

All our sales are final. But, if you really made some horrible mistake, please contact us and we’ll see how we can help you.

Can I re-distribute or sell your clips?

No, it’s strictly prohibited to resell our clips. Please take some time to read our license here.

Is it really UNLIMITED downloads with the Annual Subscription?

Yes, you are able to use our footage in unlimited projects that you and/or your company is working on. However, we reserve the right to terminate the subscription in case of abnormal number of daily/weekly downloads. In such cases we might contact you to verify if your account is not hacked and you are using our content in line with our licensing agreement. This is to prevent the abuse of our platform's resources and to ensure that our library is available to all of our paying customers at any given time.

Should I credit RawFilm in my production?

We don’t insist on being credited in every production you create. But, we encourage you to add our credits if your production includes credits. Don’t be shy, let us know when you do that and shoot us an email at contact (at) raw.film.

What does Editorial Use mean?

Most of our clips are cleared for any type of use (Commercial). Some of our clips could be marked as Editorial Use, which means that particular clip cannot be used in any form for commercial purposes.

Where can I download my invoice?

We will issue and send you the invoice manually after confirming all of your company details. Please contact us through the chat or the contact form.